About Me
From resolving customer issues to launching marketing campaigns and streamlining operations, I’ve worked across nearly every corner of a SaaS business. My career began in customer support and grew into marketing, operations, and agile leadership, giving me a unique ability to understand both the people we serve and the systems that help teams succeed. That range makes me a flexible, well-rounded professional who thrives on bridging gaps, solving problems, and strengthening organizations. Outside of work, I’m passionate about continuous learning and finding new ways to grow, whether that’s mastering a new skill, diving into a good book, or discovering creative approaches to everyday challenges.
Experience
MY PROFESSIONAL PURSUIT
About Suralink
Suralink is a secure client collaboration platform that streamlines request list management, workpapers, file sharing, and e-signatures for accounting, audit, and tax professionals.
Suralink
2021 - 2025
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Growth Marketing Coordinator
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Scrum Master
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Customer Support Manager
About Bluevine
Bluevine is a fintech platform that provides small businesses with all-in-one digital banking (checking, payments, cards) and flexible working capital (loans/credit) with low fees and high interest, aimed at helping them grow without the drawbacks of traditional banks.
Bluevine
2021
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Senior Customer Support Specialist
About my529
my529 is Utah’s state-endorsed college savings program offering low-fee, tax-advantaged investment plans to help families, grandparents, and advisors save for educational expenses—with tools like calculators, flexible contribution/withdrawal options, and national-level recognition for performance.
my529
2019 - 2021
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Customer Service Representative
About UHEAA
The Utah Higher Education Assistance Authority (UHEAA) was a state agency that administered student loan guarantee and financial aid programs for over 40 years before exiting the Federal Family Education Loan Program and transferring its portfolio, in order to better serve Utah students through grants, scholarships, and outreach.
UHEAA
2017 - 2019
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Customer Service Representative
About Starbucks
Starbucks is a global coffeehouse chain offering a wide range of handcrafted beverages (hot/cold coffee, tea, Frappuccino® blends), seasonal flavors, snack & food items, and customizable menu options—designed to deliver convenience, consistency, and a premium café experience.
Starbucks
2016 - 2019
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Shift Supervisor
Skills & Expertise
MY TOOLBOX
Agile Methodologies
Project Management
Customer Experience Optimization
Data-driven Decision-making
Cross-functional Collaboration
Lead Acquisition
Leadership
Communication
Adaptability to Change
SQL / JQL
Technical Toolkit
WHERE I BUILD & DELIVER
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References
WHAT PEOPLE SAY
Kristi Larson,
MBA | Product & Engineering Operations | Program Management
Joy is one of the most driven, collaborative, efficient, and adaptable people that I've ever had the pleasure of working with. We worked together for a few years at Suralink, in a variety of roles for both of us, and I could always rely on Joy to help solve problems and lead our teams through frequent changes. She approached challenges with a can-do attitude, took on new responsibilities with ease, and brought new ideas to the table that drove improvements across multiple teams. Joy would be an asset to any team lucky enough to work with her, and I highly recommend her!
Jared Kling,
Engineering Manager
Joy has a real talent for team building. I worked with her when she served as scrum master for my team, and I saw firsthand how she facilitated tough conversations, created a safe space for everyone to share openly, and removed obstacles that could have slowed us down. Whenever I needed support, I knew I could count on Joy to deliver. She consistently advocated for our team’s success and became someone whose advice I trusted and valued. Any team would be lucky to have her, and I highly recommend her.
Ryan Smith,
VP of Customer Success & Support
When Joy joined our team, she may not have had the exact background others expected, but I immediately saw her drive and determination. She quickly proved she could tackle any challenge and consistently exceeded every expectation. Joy built our support team from the ground up, transforming it from simply having customer support, which was rare in our industry at the time, to being known for excellent service. She built a high-performing team with little direction and raised the standard for our company’s reputation.
What stood out most was her willingness to do whatever was needed. Whether taking chats, answering emails, or stepping into gaps while managing leadership responsibilities, Joy never hesitated to get her hands dirty. She was exactly the right person at the right time, and any company fortunate enough to hire her can count on her to knock it out of the park.
Interests
OUTSIDE THE OFFICE
